1. Our Fragrance-Free Promise
Every visit is done with unscented, fragrance-free products and methods. We do not add fragrance to anything we use in your home, and we will not substitute scented or undisclosed products without your knowledge. Our standard products are Branch Basics plant- and mineral-based cleaners, hydrogen peroxide, citric acid and baking soda, along with select fragrance-free commercial products when needed.
A client-approved natural essential oil scent can be added only on request, after we check with you about pets and sensitivities.
2. Service Area
We serve Santa Paula, Ojai, Ventura and Oxnard. If your home is outside this area, please contact us before booking. A travel fee may apply, and we will confirm it with you before we schedule the visit.
3. Booking and Scheduling
- You can book online through our booking form or by calling or texting (805) 830-2864.
- You will receive a confirmation after we review and confirm your booking.
- We will arrive within the scheduled arrival window. If your cleaner is running more than 10 minutes late, we will let you know directly.
- If we need to reschedule or change your cleaner (for example because of illness or an emergency), we will tell you as soon as possible and offer you the next available appointment.
4. Pricing and Payment
- Pricing: Prices are based on your home's size and the type of clean. You will see your price before you book, and any change is confirmed with you first.
- Minimum visit price: Our minimum price for any visit is $110.
- Extras: Add-ons such as the inside of the oven, the inside of the refrigerator, cabinets, interior windows, blinds and pet hair are priced separately and confirmed with you before the visit.
- Extra time: If you would like additional tasks or extra time during a visit, we will confirm it with you first and add it at a rate agreed in advance. Your first visit at a new home may take longer and is priced as quoted.
- New-client offer: New clients receive 15% off their first clean when they book by December 31, 2026. The discount is applied to the base clean when we confirm your booking and is not shown on the online booking form.
- Recurring clients: We give at least 30 days' written notice before changing the price of a recurring service.
- Payment: Payment is due at the time of service unless we agree otherwise in writing. We will tell you which payment methods we accept when you book.
5. Cancellation and Rescheduling
- Please give us at least 24 hours' notice if you need to cancel or reschedule, so we can offer the time to another client and plan our cleaners' day.
- We do not currently charge a cancellation fee. If late cancellations or missed access become a pattern, we may introduce a fee after letting you know in writing.
- If we need to cancel a scheduled cleaning, we will give you at least 24 hours' notice whenever possible. If we cancel with less than 24 hours' notice, we will offer you a complimentary cleaning.
6. What Each Level of Clean Includes
- Standard clean (regular visits): kitchen counters, sink, stovetop, microwave, appliance exteriors, cabinet fronts and floor; bathroom toilet, tub/shower, sink, mirror, floor and drains; dusting of surfaces; wiping of high-touch surfaces; vacuuming and mopping of all floors; baseboards spot-checked; trash removed.
- Deeper Clean (one-time refresh or first clean): everything in the Standard clean, plus detailed scrubbing of the stovetop and sink; grout scrubbing, hard-water descaling and showerhead cleaning in the bathrooms; detailed dusting including ceiling fans; and baseboards wiped throughout.
- Full Deep Clean (seasonal clean, or a home not professionally cleaned in a long time): a more extensive clean that we quote individually, with the scope confirmed in writing before booking.
- Move-in / move-out clean: a flat-price clean of an empty home, based on the size of the home.
Tasks outside the level you select are not performed unless you add them as an extra.
7. Home Access
- Tell us how we will get in: you are home, a lockbox, a smart lock code, a hidden key, or another arrangement.
- Access codes and keys are used only for your scheduled visit. They are not recorded or shared beyond what the assigned cleaner needs to do the job.
- If we cannot get into your home at the scheduled time (no one present, lockout, or turned away at the door), we will reach out to reschedule. See Section 5 on cancellations.
8. Pets
Please tell us about any pets in your home, and any relevant sensitivities, before your first visit. If you request an essential oil scent, we will confirm that it is appropriate for the pets in your home before using it.
9. Our 48-Hour Satisfaction Guarantee
If you are not satisfied with any part of your cleaning, tell us within 48 hours of the visit and we will return to re-clean that specific concern at no additional charge. The guarantee covers work within the level of clean you selected. It does not cover tasks outside that level or the situations listed in Section 11.
10. Damage and Insurance
The Fragrance-Free Cleaning Co. carries general liability insurance and workers' compensation insurance. If anything is accidentally damaged, please report it to us within 48 hours of the visit so we can look into it promptly.
11. What We Do Not Do
Our standard protocol does not cover mold remediation, restoration-level grease buildup, biohazard or bodily-fluid cleanup beyond routine cleaning, severely calcified fixtures, pest-related residue, or severely stained or blackened grout that needs resealing. If we see one of these in your home, we will tell you, and we will refer you to a specialist where appropriate. We flag tasks outside our documented scope instead of attempting them.
12. Our Team
Our cleaners are background-checked employees of The Fragrance-Free Cleaning Co. and are trained in our room-by-room cleaning method and our fragrance-free standard.
13. Questions
Contact Christina Liebmann, owner, at (805) 830-2864. We are happy to answer any question before you book.