Questions we get asked

Branch Basics plant and mineral based cleaners (all-purpose, glass and bathroom), hydrogen peroxide, citric acid and baking soda, along with select fragrance-free commercial products when needed. See the full list.

Only if you ask. We can add a natural essential oil scent you approve, after we check with you about pets and sensitivities.

No. Tell us how we'll get in: you're home, a lockbox, a smart lock code, a hidden key, or another arrangement. Codes and keys are used only for your scheduled visit.

By the size of your home and the type of clean. The minimum for any visit is $110. You'll see your price before you book, and extras are confirmed with you before the visit. Price your home.

Payment is due at the time of service unless we agree otherwise in writing. We'll tell you which payment methods we accept when you book.

Yes. New clients get 15% off their first clean when they book by December 31, 2026. We take it off the base clean when we confirm your booking. It doesn't apply to extras.

Please give us at least 24 hours' notice. We don't currently charge a cancellation fee. If late cancellations or missed access become a pattern, we may introduce one after letting you know in writing.

We'll give you at least 24 hours' notice whenever possible. If we cancel with less than 24 hours' notice, we'll offer you a complimentary cleaning.

Tell us within 48 hours of the visit and we'll return to re-clean that specific concern at no additional charge.

Report it within 48 hours of the visit so we can look into it promptly. We carry general liability insurance.

Contact us before booking. A travel fee may apply, and we'll confirm it with you before we schedule the visit.

Our standard protocol doesn't cover mold remediation, restoration-level grease buildup, biohazard or bodily-fluid cleanup beyond routine cleaning, severely calcified fixtures, pest-related residue, or severely stained grout that needs resealing. We'll flag it and refer you to a specialist where appropriate.